Refund Policy
Raha Tools is built and operated by Probros. We want to ensure that you are 100% happy with your purchase — our payment processor, Lemon Squeezy, handles all transactions and refunds on our behalf as our Merchant of Record.
If you have any technical or billing inquiries, do not hesitate to contact us at support@rahatools.com.
1. 14-Day Money-Back Guarantee
We stand behind our product and your satisfaction with it is important to us. We offer a 14-day money-back guarantee on all first-time subscription purchases.
If you purchase a subscription (Monthly or Annual) and determine that Raha Tools does not meet your needs, you can request a full refund within 14 days of your original purchase date. No questions asked.
2. Subscription Cancellations
You may cancel your subscription at any time from your Billing Dashboard or by following the secure billing link sent in your original Lemon Squeezy receipt email.
- Mid-Cycle Cancellations: If you cancel your subscription after the 14-day guarantee period, you will retain access to your premium features until the end of your current billing cycle.
- We do not provide prorated refunds for the remaining time in your current billing cycle.
3. Renewals
Subscriptions renew automatically unless canceled prior to the renewal date. We send an email reminder before annual subscriptions renew. If a subscription renews automatically and you intended to cancel it, please contact us within 7 days of the renewal charge to request a refund for that specific renewal.
4. How to Request a Refund
To request a refund under our 14-day guarantee, please send an email to support@rahatools.com. Please include:
- The email address associated with your Raha Tools account.
- Your Lemon Squeezy Order ID (found in your receipt email).
Our team will process your refund through Lemon Squeezy. Refunds may take 5-10 business days to appear on your bank or credit card statement, depending on your financial institution.
5. Abuse of Refund Policy
We reserve the right to refuse a refund to anyone who we believe is abusing our policy, such as repeatedly purchasing and refunding our services or engaging in fraudulent activity.